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Enhancing Communication for the Deaf and Hard of Hearing Community: Exploring DVC and VRS 

November 6, 2023

Enhancing Communication for the Deaf and Hard of Hearing Community: Exploring DVC and VRS 

November 6, 2023
November 6, 2023

Do you ever wonder how technology can bridge gaps, create connections, and redefine the way we communicate?  

Imagine this scenario: you’re at home, comfortably seated on your couch, and you make a video call. However, it’s not just any call; it’s with a customer service representative at a major company. The intriguing part? They’re communicating with you fluently in American Sign Language (ASL) through video. Now, you might be thinking, “I didn’t expect this level of accessibility.” But this seamless interaction is all thanks to the power of Direct Video Calling (DVC). 

While DVC has been around for many years, it is still a relatively new concept that holds significance not only for the Deaf and hard of hearing communities, but also for businesses that have harnessed this transformative innovation.  

The Power of DVC – Breaking Down Barriers 

DVC is a revolutionary technology that will help break down major communication barriers. It’s a technology-driven solution that enables Deaf individuals to communicate seamlessly with businesses and organizations. 

DVC vs. VRS: Understanding the Difference 

Now, you might wonder, “How is DVC different from Video Relay Services (VRS)?” Both are essential in bridging communication gaps, but DVC provides an even more equitable solution. While VRS facilitates connections between Deaf individuals and business representatives through hearing interpreters, DVC empowers Deaf individuals by enabling direct communication with fluent ASL speakers, eliminating the need for intermediaries. DVC is a technological advancement that empowers Deaf individuals to have complete control over their communication. 

We recognize that VRS has played and will continue to play a role in providing communication access. However, with the technological advances over the past 30 years, it is no longer the better option for making video calls. DVC is. 

DVC represents a new era of innovation, offering an even more direct and seamless connection between Deaf customers and businesses, making accessibility not just a possibility but a reality. 

The Deaf Community’s Perspective 

Let’s take a moment to appreciate the richness of Deaf culture. Deaf individuals in the United States have a unique language, American Sign Language, and a vibrant cultural identity that’s deeply rooted in visual communication. DVC serves as a powerful bridge that connects Deaf culture with the hearing world, making conversations more effective, meaningful, and personal. 

Imagine growing up in a world where communication was often a challenge. Thanks to advancements like DVC, Deaf individuals have witnessed a revolution in communication. They can now connect with friends, family, colleagues, and businesses on their own terms, creating a profound sense of empowerment.

If you haven’t signed the petition to have Federal Communication Commission provide support for DVC, read more about it here

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